Frequently Asked Questions

• Why is my payment method invalid, and how can I fix it?
• How do I login to my Truework account?
• Why Truework Cancels Requests
• I use Truework in Encompass. Is it D1C certified?
• Why did you ask the employee to connect to their payroll?
• How does Truework Complete Every Verification?
• Can Truework complete a verification for 1099 employees?
• What is a reverification?
• How do I order a reverification?
• Where is my invoice/receipt?
• How do I update my credit card information?
• How do I cancel a request?
• What is an authorization form?
• Can Truework complete a DOT verification?
• How do I submit a Social Service request?
• Why does the price of a request fluctuate?