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FCRA Requests and Consumer Rights

Updated

At Truework, we take your privacy and rights under the Fair Credit Reporting Act (FCRA) seriously. Below is a guide to help you understand your rights under the FCRA and how to submit requests for a credit freeze, unfreeze, consumer disputes, and consumer disclosures.

What is the FCRA?

The Fair Credit Reporting Act (FCRA) is a federal law that ensures the accuracy, fairness, and privacy of the information collected by consumer reporting agencies, like Truework. It gives you the right to access your credit information and dispute any inaccuracies.

Under the FCRA, you are entitled to:

  • Request your consumer file.
  • Dispute inaccurate or incomplete information provided on a VOE/VOI report.
  • Request a freeze/unfreeze on your data.
  • File an ID theft claim.

How to Submit a Freeze/Unfreeze Request

A credit freeze allows you to restrict access to your credit report, which can prevent identity theft or fraud. You can request to freeze or unfreeze your consumer report at any time.

Steps to Freeze Your Data:

  1. Submit your request through our Consumer Request Form.
  2. Provide identification details such as your full name, Social Security number, date of birth, email address, and phone number for verification purposes.
  3. Select Freeze my file under the Select an Action Type dropdown, and submit your request.
  4. Once your request is processed, you will receive confirmation via email. Your report will be frozen, meaning no new inquiries can be made.

Steps to Unfreeze Your Data:

  1. You can unfreeze your consumer report by submitting an Unfreeze my file action type through our Consumer Request Form.
  2. Like the freeze process, you will need to provide identification details for security verification.
  3. Once verified, you will receive confirmation, and your data will be made available for inquiries as needed.

How to Submit a Consumer Dispute

If you notice any inaccurate or incomplete information in your consumer report, you have the right to dispute it under the FCRA. Truework will investigate your dispute free of charge.

Steps to Dispute Information:

  1. Submit your request through our Consumer Request Form.
  2. Provide identification details such as your full name, Social Security number, date of birth, email address, and phone number for verification purposes.
  3. Include details about the inaccurate information in the Dispute field.
  4. Select Dispute VOI/VOE report under the Select an Action Type dropdown, and submit your request.
  5. Truework will investigate your dispute and work to resolve any inaccuracies. We will contact the source of the information if necessary.
  6. Once the investigation is complete, we will notify you of the results and any changes made to your report. The entire process can take up to 30 days.

How to Request a Consumer Disclosure

A consumer disclosure provides you with a detailed copy of your consumer report. This allows you to review the information Truework has on file about you.

Steps to Request a Consumer Disclosure:

  1. Submit your request through our Consumer Request Form.
  2. Provide identification details such as your full name, Social Security number, date of birth, email address, and phone number for verification purposes.
  3. Select Request consumer file under the Select an Action Type dropdown, and submit your request.
  4. Truework will process your request and send a copy of your report within 30 days.
  5. Once you receive your report, review it carefully. If you find any inaccuracies, follow the steps outlined above to submit a dispute.

Fraud Alerts and Active Duty Alerts

At this time, Truework does not process requests to place or remove fraud alerts or active duty alerts.

How to File an Identity Theft Claim

If you believe that you are a victim of identity theft, it’s essential to act quickly to protect your credit and resolve any fraudulent activities. The FCRA grants you the right to place special protections on your credit report and file an identity theft claim.

Steps to File an Identity Theft Claim:

  1. Report the Theft: File a report with the Federal Trade Commission (FTC) at identitytheft.gov or call 1-877-ID-THEFT. You will receive an Identity Theft Report, which you will use to support your claim.
  2. Submit a Claim to Truework:
    1. Submit your request through our Consumer Request Form.
    2. Provide identification details such as your full name, Social Security number, date of birth, email address, and phone number for verification purposes.
    3. Select File ID theft claim under the Select an Action Type dropdown, and submit your request.
  3. Investigation: Truework will reach out to obtain a copy of your Identity Theft Report, proof of identity, and a written statement by the consumer that the information provided in the consumer file is not information relating to any transaction by the consumer.
  4. Resolution: After the investigation is completed, we will notify you of any updates made to your consumer report.

 

Contact Information

If you need assistance with any of these requests or have further questions, please contact us at:

Email: support@truework.com
Phone: 833-878-3967

Additional Resources

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