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Why is my payment method invalid, and how can I fix it?

  • Updated

Truework requires all Pay As You Go (PAYG) customers to have a valid payment method saved to their account.  If you receive an email notifying you that your payment method is invalid, you must update your credit card information to continue submitting and viewing reports.


If you are a member of a Truework Team that has elected to use the Team payment option, you will need to contact your Team admin to update your payment information.  If you are not a member of a Truework Team, or your Team has not elected to use the Team payment option,  you are able to edit or change your payment details directly from your dashboard.  You can learn more about how to update your payment details via your dashboard here.  


Failure to update your payment method will impact your ability to view and submit reports going forward.  As always, feel free to reach out to our support team with any questions at or give us a call at 1-833-878-3967 between the hours of 5:00am and 5:00pm PT.

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