How do I cancel a request?

  • Updated
If your request has been processing for more than 48 hours and you would like to cancel it, you simply need to click into the request in your dashboard and then click the “cancel request” button in the top right hand corner of your screen. We will not charge the card on file if the request is canceled.


Please provide a reason for why you are cancelling your verification so we are better able to assist you in the future! 


As always, feel free to reach out to our support team with any questions at or give us a call at 1-833-878-3967 between the hours of 6:00am and 6:00pm PT.

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