Connecting Your Payroll Provider & What Happens If It Fails
Once your payroll platform has been deemed eligible for Truework Credentials—our secure, credentialed verification method—you’ll receive an email prompting you to log in to your payroll provider and authorize access.
If you encounter any issues while attempting to connect your payroll account, we recommend reviewing our troubleshooting guide for helpful tips to resolve common login or connectivity issues.
What Happens If Credentialed Access Fails?
If you’re unable to connect your payroll account after troubleshooting, there’s no need to worry. Truework will automatically initiate Smart Outreach, our manual fallback process designed to ensure the verification continues without delay.
With Smart Outreach:
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📞 Our team of trained verification specialists will securely contact your employer or HR department using trusted communication channels (phone, email, or fax).
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✅ We request only the specific income and employment information required for your verification.
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🔐 All data received is reviewed and verified for accuracy before being included in your report, ensuring both compliance and data integrity.
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⏱️ The process is initiated automatically—no action is required from you beyond your initial attempt to connect.
This layered approach ensures that your verification is completed as quickly and securely as possible, even if credentialed access isn’t successful.
If you need assistance at any point, our support team is here to help at support@truework.com or 1-833-878-3967, Monday–Friday, 5:00 AM to 5:00 PM PT.