As someone whose employer uses Truework, it is likely that you will at some point go through a verification of income or employment using our system. Here is a breakdown of what that experience might look like.*
Your Third-party Verifier will place a request
If you are working with a third-party verifier such as a bank or a mortgage lender, that person will be responsible for confirming that you are employed and earning the income you report. They will navigate to truework.com and place a request.
To do so, the verifier will complete a request form, and purchase a verification from Truework.
***Note that Truework does not charge employees for a request, although your verifier may pass that fee back to you. See below for details.
Truework will complete the report
Truework will make sure the company is a legitimate business, and that their request includes your signed authorization for the release of your information. We'll complete the request and make the information securely available to your verifier.
You can review the report
When Truework completes the request, you will receive a notification:
Click "View Your Details on Truework" to review the report. You'll have the opportunity to report any errors, so that we can ensure that the verifier receives accurate information.
What happens if I report an error?
In the unlikely event that there is an error, Truework will be notified, and will address the error. The data will be reviewed and the report will be corrected accordingly.
My lender charged me for their Truework report. What happens now?
It is Truework's policy to never charge employees for requests. If their verifier chooses to charge them for a Truework request, you may send them to our Support Team (email@example.com), and we will address the issue accordingly. Please note, however, that we unfortunately cannot control whether or not a verifier chooses to pass a charge back to the employee.)
*Click here to learn what to expect when your employer does NOT use Truework.
If you have any questions about a request, or would like to check in on its status, you can always reach out to our support team via firstname.lastname@example.org. Our phone line is also available at 1-833-878-3967
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