How can we help today?

Troubleshooting Letters

  • Updated

There are a few reasons why you may have trouble accessing an employment letter. In this article, we will help you identify which of the following may apply to you:

  1. Your employer is not integrated with Truework
  2. Your employer has not made letters available to all active and/or former employees
  3. Your employer has not provided Truework with your contact information

 

1. Your employer is not integrated with Truework

If your employer does not use Truework to automate verifications, we recommend reaching out directly to your HR team to request a letter. Feel free to send your HR contact our way as well! They can request a demo here: https://engage.truework.com/demo

 

2. Your employer uses Truework, but has not made letters available to all active and/or former employees

Your employer has the option to enable letters for you, and they may have decided against doing so. If this is the case, then when you log in, you will see the following: 

Screen_Shot_2020-11-17_at_12.59.11_PM.png

Reach out to your HR Team to request a letter directly. 

 

3. Your employer has not provided Truework with your contact information. 

Truework relies on your employer to provide employee data. If you have requested a letter, but have not received a verification code to access it, it could mean one of the following: 

  • Your employer has provided Truework with a different email address. Try logging in with any other email address you may have.
  • Your employer has not provided Truework with your contact information. If you suspect this may be the case, you can reach out to Support via support@truework.com, and we'll work with your employer to help get you the letter. 

 

 

Was this article helpful?

2 out of 2 found this helpful

Have more questions? Submit a request