Note: If you are a member of a Truework Team using a Team payment method, please ask your team admin for details on Truework billing. See more about Teams here!
If you received an email from Truework notifying you that your payment failed, or if you need to update your payment method for any reason, follow the steps below to update your credit card information:
1. Go to the "Account" tab from your Truework Dashboard. Select "Edit" under "Payment Settings."
2. Input your credit card information, and select "Update."
You are also able to add a new credit card when submitting a new verification request.
We strongly encourage you to put a corporate card on file and not your client’s credit card because we are only able to store one credit card per account. Adding different credit cards can result in the wrong card getting charged, especially if you have more than one request being processed at a time.
As always, feel free to reach out to our support team with any questions at support@truework.com or give us a call at 1-833-878-3967 between the hours of 6:00am and 6:00pm MST.