Once you are ready to go live with Truework, the first thing you will want to do is make sure that your employees understand the new process.
At a high level, employees will need to know the following:
- They will now have the option to generate their own letters (e.g. for apartment rentals, or travel).
- Should a third-party need to submit a verification request, employees should direct them to truework.com (e.g. for mortgage loans)
- Employees may receive an email from truework.com to notify them of a completed request, whereby they will have the chance to review and comment on the information shared.
- If they have any questions regarding a verification, they can reach out to our support team via the chatbox at truework.com.
- It is Truework's policy to never charge employees for requests. If their verifier chooses to charge them for a Truework request, you may send them to our Support Team (firstname.lastname@example.org), and we will address the issue accordingly. Please note, however, that we unfortunately cannot control whether or not a verifier chooses to pass a charge back to the employee.)
When announcing Truework to your employees, we suggest that you:
- Update your internal wiki with information about Truework. Your Customer Success Manager will provide the appropriate resources to you.
- Send an email to your employees with the appropriate collateral attached (see point 1 for details.) Please feel free to refer to the example email pasted below when drafting your own:
Copy, paste and customize this draft email:
Excited to announce that [COMPANY NAME] is now using Truework to power the employment verification process. For any situation where you might be applying to a loan, renting a new apartment, or buying a home, Truework allows you to quickly and securely get verified during the application process without having to contact HR. One of the most exciting parts of this service is that employees will now have greater control and visibility of their sensitive employment information and what external parties we share this with.
For any situations where you are required to complete an employment or income verification, our new process will work as follows:
- Direct your lender or person completing the verification to visit truework.com
- Once the request has been completed, you will receive an email from Truework with our company logo, prompting you to review the information that has been released
- You'll now have the option to review your personal information, and request to have HR review the data if it appears incorrect.
Additionally, you can now automatically create your own employment verification letters on demand by entering your company email address HERE. This is useful for situations such as immigration or loan pre-approvals.
As a resource, we've attached a guide for you that outlines the Truework experience for employees.
If you have any specific questions, Truework also offers customer support throughout their website.
YOUR NAME HERE