Sometimes you must re-verify your customer’s income or employment information during a financial transaction, such as during a loan closing.

If the initial verification was completed with Truework Credentials, it established a connection that we temporarily keep open to speed up the reverification process, preventing unnecessary delays.

That connection only remains open for as long as needed, but no more than a 90-day window. After that, we’ll automatically close the connection.

The consumer may notice logins to their payroll account during this time, which is normal. The login notifications might say an Android or iPhone device logged into their account. We use that technology to make this process as fast and secure as possible.

Occasionally, the connection might become disconnected in the event of a password reset.

At Truework, we take data privacy very seriously and want to assure you that your customer’s information is safe.

If at any time you want us to close an active connection, please email support@truework.com, and we’ll take care of it.