Once we receive your request, we check the information you submitted to make sure we have everything we need from you to process it - this includes an employee authorization form. 

Once everything looks good, we get to work. We have the industry's largest database of direct source-of-truth contact information for hundreds of thousands of companies that we leverage to locate the requested information. 

Some companies have different policies when it comes to processing VOEs so a couple things could happen next.

For some companies, the employee must create a special code or pin to authorize the release of salary information, specifically. Don't worry, if this is the case we automatically send the employee instructions to create the code. If we need a code and have not received it from the employee yet, your request will say "Currently processing request". 

For certain companies, employees authorize the release directly on Truework. If your request says "Pending Employee Approval", we are waiting the employee to approve the request on our site.

Once we receive all the necessary information, you will receive an email alerting you that your employment verification is ready to be viewed!

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